Refund Policy
A legal disclaimer
Refund & Return Policy
Effective Date: September 21, 2026
At Eagle Cabinetry, we strive to provide our customers with quality products and reliable service. The following policy explains our requirements regarding payment, damaged products, returns, and refunds.
1. Payment Policy
All invoices must be paid in full prior to the release of products for pickup or delivery.
A 3% surcharge applies to all credit card payments.
2. Damaged Product Policy
Customers have three (3) business days from the date of pickup or delivery to inspect their product and report any damage.
If damage is reported within this three-business-day period, the product will be repaired or replaced in accordance with our applicable warranty.
We will not accept liability for damage that is not reported within three (3) business days from the date of pickup or delivery.
Customers should report any damage as soon as it is discovered and provide photographs or other documentation when requested.
3. Product Return Policy
Products may be eligible for return subject to the following conditions:
Eligible Returns
Unassembled and unmodified products are eligible for return and may receive a 100% refund, provided the product is returned in its original condition and meets the requirements of this policy.
Non-Returnable Products
The following products are not eligible for return or refund:
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Special-order products
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Modified products
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Customized products
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Installed products of any kind
Because these products are specially ordered, modified, customized, or installed for the customer, they cannot be returned.
4. Refunds
For approved returns that qualify for a refund, the refund will be issued after the returned product has been received and inspected.
Refunds will generally be issued using the original payment method, unless otherwise agreed upon or required by applicable law.
Any applicable payment-processing fees or surcharges will be handled in accordance with the terms of the original transaction and applicable law.
5. How to Request a Return or Report Damage
To request a return or report damage, please contact us
When contacting us, please provide your name, invoice or order information, the date of pickup or delivery, and a description of the issue. Photographs may also be requested.
6. Policy Changes
Eagle Cabinetry reserves the right to modify this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date.
This policy is subject to applicable federal, state, and local laws and regulations.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.